Who are you dealing with? ... You can rely on QBE |
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QBE Insurance (Australia) Limited is a member of the QBE Insurance Group (ASX QBE). QBE Insurance Group is AUstralias largest international general insurer and reinsurance group, and one the the top 25 insurers and reinsurers worldwide. THe company has been operating in Australia since 1886. QBE is a household name in Australian insurance, backed b sizeable assets and well know as a strong and financally secure organisaion.
QBE is exempt from the requirement to hold Professional Indemnity Insurance as QBE are regulated by the Australian Prudential Regulation Authority (APRA). These compensation arrangements comply with ASIC's requirements. If you require further information in relation to these arrangements, please contact QBE. |
About QBE Travel Insurance |
QBE Insurance (Australia) Limited ABN 78 003 191 035 AFS Licence No 239545 82 Pitt Street Sydney NSW 2000 |
Enquiries and Assistance |
For any enquires and assistance please refer to contact details on back page of PDS. Please note that calls to QBE will be recorded for training and verification purposes.
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QBE Offer You a Choice. |
This travel insurance product offers you a choice of travel insurance options: It is up to you to choose the cover you need. The PDS is designed to assist you in your decision to purchase travel insurance. It contains information about key benefits and significant features. The advice in this document is of a general nature only and has not considered your objectives, financial situation or needs. The booklet contains the followig sections which provide: |
Part 1 |
Information about this travel insurance product (Product Disclosure Statement - PDS); and |
Part 2 |
The detailed terms and conditions (Policy Wording) |
| It is important that you read your policy carefully, and keep the booklet in a safe place for future reference |
Duty Of Disclosure - What You Must Tell QBE |
You have a Duty of Disclosure under the Insurance Contracts Act 1984 (Cth) that requires you to tell QBE certain things.
Before you enter into a policy with QBE, they will ask you a series of questions.
You must tell them everything you know or which a reasonable person in the circumstances would be expected to know in answer to the questions in the application form.
Before you extend or vary a policy, you must tell QBE everything you know or which a reasonable person in the circumstances would be expected to know, for them to decide:
• whether they will insure you;
• the premium they will charge you; and
• whether any special conditions will apply to your policy.
You do not have to tell QBE about any matter:
• that diminishes the risk;
• that is of common knowledge;
• that they know or should know in the ordinary course of their business as an insurer; or
• which QBE indicate they do not want to know. |
Everyone who is insured under the policy must comply with the Duty of Disclosure. If you provide information about another insured, you do this on their behalf. If you (or they) don’t comply with the Duty of Disclosure, QBE may reduce the amount of any claim and/or cancel your insurance. If fraud is involved, QBE may treat your insurance as void from the beginning. |
About the Representative |
The representive's name and contact details can be found on the web site from which you obtained the PDS or should be given to you with the document if it has been emailed to you.
They can directly issue or vary QBE travel insurance as the distributor in accordance with the QBE underwriting guidelines.
In some cases the distributor may need to arrange for QBE to do this if they are not able to act under the underwriting guidelines.
QBE as the insurer of the product and the distributor as our agent, does not act on your behalf. The employee of the distributor who provided you with this FSG is authorised by the distributor to act on their behalf in providing the services they are authorised to provide for QBE
The distributor and their employees do not have any authority to give you any advice (i.e. recommendation or opinion about the financial product). They can provide you with factual information on the product to help you decide if it is right for you.
The choice is yours. |
Remuneration Arrangements |
Our representative receives commission from us which is a percentage of the total premium paid by you to QBE for the product. The commission is paid monthly by QBE based on policies issued. You can request full details of the remuneration payable to our representative for the issue of our policy by asking our representative at any time until the end of your cooling off period. (refer cooling off period Page 8 of the PDS) |
Significant Risks
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This policy may not match your expectations |
(For example; because an exclusion applies). You should therefore read this PDS and Policy Wording carefully. Please ask your representative or QBE if you are unsure about any aspect of the policy |
Are You Sure You Have The Right Level Of Cover? |
You need to make sure the limits of cover are approcriate for your needs. Otherside you may be under insuraed and have to bear part of any loss that exceeds the limits yourself. Please refer to the applicable limits as set out in the Schedule of Benefits and the Policy Wording. |
A Claim May Be Refused |
QBE may refuse to pay or deduce the amount they pay under a claim if you do not comply with the policy conditions, if you do not comply with your Duty of Disclosure or make a misrepresentation, or if you make a fraudulent claim. You must nominate on the Application Form the country or region you are spending the majority of your trip and whether you are spending more than 72 hours in the USA, Canada, South or Central America or Antarctica. If you do not nominate the appropriate country or region for your trip any claim under the policy may be reduced to nil. |
Unattended Luggage and Personal Effects |
There is no cover under this policy for luggage and personal effects that are left unattended. please refer to the definition of unattended in the Policy wording and 'What is covered?' under Section F1 'Luggage and persona effects'. |
Medical and Ancillary Costs |
There is no cover for any medical, dental or ancillary costs incurred within Australia unlesss you have purchased the Australian Travel Plan with the Cruising cover then, cover is provided for emergency medical treatment reqired onboard a cruise ship within Australian waters. Refer to Section B1 'Medical and dental expenses' in the Policy wording. |
Our Dispute Resolution Process |
If a complaint arises during your dealing with QBE or the representative, you should first discuss the matter with the person with whom you have been dealing. Where your complaint is not resolved to your satisfaction you should request that the matter be dealt with by QBE's Internal Complaints Handling Process. Your representative can assist you to lodge your complaint or QBE Customer Service Centre can take the details for you.
You will provided with a copy of the brochure detailing the complaints handling process. Your complaint will be handlesby a person with authority to resolve the matter. Your complaint shlu.dbe dealt with within 15 business days unless we notify you ofthe resons why it cannot be deralt with within that time. If the compladont remains unresolved to your satisfactiohn, you can request that it be reviewed by the Financial Ombudsman Service (FOS). FOS resoves certain insurance disput4es between concumers and insurers and will provide an independent review at no cost to you. QBE Insurance is bound by the determination of FOS but the determination is not binding on you. |
Contacting QBE |
| If you have any queries, contact the representative on the address detailed on the back of the PDS, or on the Internet site or emailed with this document. |
You should read the Product Disclosure Statement including; Duty Of Disclosure, Privacy Policy and Dispute Resolution The Policy Wording (part 2 of the booklet) for detailed information about the benefits, exclusions and circumstances, and Section K - Making a Claim for information regarding all claims. |
